Frequently Asked Questions 

Our busiest months are May through September, so we recommend scheduling yours with as much notice as possible to make sure we can fit you in. If possible, give us a five-day window for the most flexible timeframe. 

Look around for a company with plenty of positive testimonials! Visit our Reviews page to take a look at ours. 

Six weeks or more notice is ideal for scheduling a move and getting an estimate. The sooner, the better! 

We will come to your home and complete a visual survey, calculate the weight and packing cost, and provide you with an estimate. Please organize your home as much as possible so that the estimator can look around your cabinets, closets, under your bed, in your crawlspace and attic, and more. Additionally, make sure you get rid of anything you don’t plan on moving so that the estimate is as accurate as possible. 

A binding estimate is one that is exact and doesn’t change unless additional services are requested or required. 

A non-binding estimate means that the cost you pay is dependent on the weight of the shipment. 

Out-of-state move costs are based on the total weight of your items plus the mileage. 

Tariff provisions require payment before we unload. Payment can be made using cash, certified check, or money order. If you would like to pay with a credit card, please discuss this with us in advance. If your employer is paying for your move, they may want to arrange payment with us ahead of time. Contact us if you have any questions! 

An order for service is required by movers and includes written confirmation of the services that will be provided, including dates of pickup and delivery, the amount of valuation, and any additional services.

If you are moving under a non-binding estimate, the order for service will indicate the amount of the estimated non-binding charges, the method of payment for the charges and in case the actual charges exceed the non-binding estimate, the maximum amount that you are required to pay at the time of delivery to obtain possession of your shipment (you will have 30 days following delivery to pay the balance of the charges due). If you are moving under a binding estimate, the order for service will show the charges that you will be required to pay at delivery, based on the binding estimate and the terms of payment. You and your mover must sign the order for service. 

This is the receipt and contract for the move, which includes the terms and conditions, the timing of the move, the payment details, etc. You must read and understand the information on this before signing it. 

Please pack loose items in boxes to prevent loss or damage. Drawers should be empty.

Yes, as long as they have been deemed safe and ready to move.

We suggest making other plans for items worth more than $100. If you do intend to pack valuables like jewelry and have us move them, please notify us and complete a mover’s high value inventory form. Let us know if you have any more questions!

Appliances should be disconnected. Some items will need a stabilizer. Please let us know what appliances you’re moving, and we can give you more information on how to prepare them. 

We use a stretch-wrap to protect furniture. 

Yes, but how much protection you have and its cost to you depend upon the valuation coverage you selected. This can be one of the most confusing aspects to moving but it is important that you understand what is being provided to you. The valuation option you choose determines the basis upon which any claim will be adjusted and the maximum liability of the carrier. The liability of a carrier for loss or damage is based upon the carrier’s tariffs, as well as federal laws and regulations that have certain limitations and exclusions. Valuation is not insurance. This is important to understand. It is the liability of the moving company. Check with the provider of your homeowners insurance to find out of you are covered for moving. Often times you will find that you are.

Released Value– This is the most economical as it is no cost to you. This option provides only minimal protection and is not sufficient coverage for almost all shipments. It will pay you $.60 per pound per article if lost or damaged. That means a piece of furniture weighing 75 lbs would receive a settlement of $45.00. You will be asked to initial the bill of lading if you select this coverage. The only place this is applicable is if your insurance policy covers your goods for their entire value and this would be considered supplemental coverage for you.

Full Extra Care Protection– This is your most comprehensive coverage. You may hear it referred to as “full replacement value” as well as “full value protection”. If you elect to purchase full value protection, articles that are lost, damaged or destroyed will be either repaired, replaced with like items or a cash settlement will be made for the current market replacement value, regardless of the age of the lost or damaged item. Depreciation of the lost or damaged item is not a factor in determining replacement value when the shipment is moved under full value protection.

The cost of full value protection may be further subject to various deductible levels of liability that may reduce your cost. Ask your mover for the details of their specific plan.

• Make sure all of your belongings are packed and ready to go. 
• Make sure all walkways are clear of obstructions. 
• Take doors off hinges if you already know certain items won’t fit through them.
• Remove throw rugs. 

We give you the ability to track your shipment online. Ask us for more details! 

We’ll contact you 24 hours prior to delivery. One of our representatives will give you updates. 

Start sorting your belongings into what you’ll keep and what you’ll throw away. Start sorting out travel papers, passports, medical documentations, medications, records, valuables, and more. 

Do not pack perishables, hazardous materials, firearms, explosives and natural materials like wood, bricks, cement, soil, plants, or insects. 

We offer storage! Visit our Storage Services page for more information. 

That depends on your reason for moving! Take a look at IRS Form 3903 for more information. 

Unpack your sleeping space and any boxes you labeled “unpack first.”